Announcing Windows Vista Service Life-Cycle Management

Service management best practices are often disconnected from the normal day-to-day activities performed by the IT staff. The principles of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF) contain proven methods to enhance control, improve IT service quality, and reduce total cost of ownership for IT infrastructures. The challenge, however, is executing on principles that by design apply to a broad set of services and technologies.

Windows Vista Service Life-Cycle Management (WVSLM) takes service management best practices and makes them real for the IT professional. WVSLM applies the service management concepts to both IT service roles and the service life cycle itself – from envisioning to operating the service.

Templates, job aids, and examples throughout the service life-cycle make concepts easy to adopt and adapt. Explanations of service-related products, features, and Solution Accelerators link readers to technologies and further guidance for automating service workflows. This new take on MOF shows how the concepts of the MOF Team Model and Process Model can be applied to IT personas and made real using a service common to most organizations. The guidance is also designed to be easily replicated across additional IT services and ensure customers continue on the journey of Infrastructure Optimization.

Where to Find Windows Vista Service Life-Cycle Management

To view Windows Vista Service Life-Cycle Management, click here.

To download WVSLM, click here.

The Team

Khalid Al Hakim, Jeremy Chapman, Don Cox (Pultorak & Associates, Ltd), Lisa Culver-Jones (Volt Technical Services), Laurie Dunham, Wally Eastland, Greg Feiges, Clare Henry, Don Lemmex, Lex Liao, Betsy Norton-Middaugh, Jason Osborne, Valor Poland (Pultorak & Associates, Ltd), Doughlas Remy (Volt Technical Services), Pat Rytkonen (Volt Technical Services), Monte Whitbeck

Thanks to our Reviewers and Contributors

We’d like to thank our many reviewers and contributors for their time, valuable suggestions, and feedback:

Bill Canning, Jerry Dyer, Graham Jenkins, Michael Kaczmarek, Steve Larson, Mike Lewis, Steve McReynolds, Mike Mitchell, Jeff Newfeld, Mike Niehaus, Mark Pohto, Gary Roos, Robert Sympson, Rob van der Burg

Check out the entire suite of Windows Vista Solution Accelerators

In addition to Windows Vista Service Life-Cycle Management, the Windows Vista suite includes the Windows Vista Hardware Assessment tool, Business Desktop Deployment 2007, Windows Vista Security Guide, and the Data Encryption Toolkit for Mobile PCs.

For Microsoft-internal questions and feedback on Windows Vista Service Life-Cycle Management, please contact Don Lemmex, Betsy Norton-Middaugh, Jason Osborne, or Jeremy Chapman.   And to participate in the ongoing discussion around MOF and service management at Microsoft, please visit the MOF Team Blog.